Frequently Asked Questions

We can always look at the possibilities. Send us an e-mail to info@amsterdamticketshop.com or call us +31 (0) 20 237 4322.

Monday till Sunday 10:00 to 18:30

There are two possibilities. Either you print the ticket to be scanned or you download the tickets onto your phone (environmentally friendly).

After you have selected the date, time and amount of tickets, the voucher code can be entered in the cart on our ticket platform.

No, unfortunately, you can only book online or one of our ticket shops.

Yes, we accept Visa and MasterCard.

You can call the office to ask whether your item was found +31 (0) 20 237 4322.

Yes, our boats are heated. We have our canal tour boats, which are fully heated. We also have our semi open boats, which are also heated with terrace heaters and blankets.

• Yes, on the canal tour boat there is a fully equipped bar on board.
• No, on our semi open boats there is no bar on board.

Yes, we only have fully equipped toilets on board our big canal boats.

No, unfortunately you cannot bring your own food on board one of our boats.

We have a very extensive Personal Audio System on board with which you can listen in 7 languages, even more fun than a guide, we have collected only the best stories of the city for you. Lean back, listen and relax.

It is possible to come aboard when you have a wheelchair that can be folded. With a stroller it is also possible to come on board, if there is enough space onboard to store the stroller. *Our boats are accessible when disabled people are able to walk two/three steps in and out of the boat.

We understand that you would like to bring your animal friend along, but unfortunately we cannot allow this due to hygiene measures and possible allergies of other guests on board.